Altium Designer 19 importing footprints issue?

Hi Adam! Thanks for letting us know. When is the last time you tried downloading and importing? Reason we ask is that we noticed that they made a change in Altium 19 that caused the footprint to not show up, but we released an update this week to workaround that issue. Can you please try again and let us know if you’re still seeing it with a newly downloaded library? Thanks!

Today I tried to import a device and still the same issue.
I chose this device https://www.snapeda.com/parts/ECS-204.8-20-5PX/ECS%20Inc./view-part/?ref=search&t=8mhz%20crystal.
There is no file showing in the Altium importer for the footprint. Oddly though, it does show the footprint on the screen (for a second or so) during the importing of the device.

We'll try to reproduce this again once more. If we're not able to, we'll reach out to help troubleshoot via a screensharing session. Thanks again for bringing this to our attention!

I've been experiencing similar trouble with several footprints using Altium 2019. In particular, all of my attempts to import this component (https://www.snapeda.com/parts/5033981892/Molex,%20LLC/view-part/?ref=digikey) results in a usable schematic symbol, but no footprint.

Hi there, we actually found an issue due to a recent chance we made and are in the process of deploying a fix today. It should be live in the next couple hours. I'll send more updates here once it's live!

Hi again!
I just discovered a potential fix. Upon importing, I decided to try and NOT set the Mechanical Layers. My part (https://www.snapeda.com/parts/5033981892/Molex,%20LLC/view-part/?ref=digikey) has layers 20 and 21 which I've been setting to Mechanical Layers 13 and 15, as per the import instructions.

I'll continue on with these settings and see if there's any trouble. Hopefully this helps narrowing down the issue!

Hello there,

We wanted to let you know that we have fixed the issue with the Altium footprints and you should be able to place them on the PCB board without any issues.

Please let me know if you have any questions!
Camila

Three cheers for Snap!!!
Thanks for the great help in getting the footprints back. All looks good now.

Hi I'm trying to import following the steps but the file is .IntLib and altium does not take it the part I'm trying to use is EYSHSNZWZ

Hello Maria,

The .IntLib format is the Altium native format, you don't need to follow our import process. You just need to double click the .IntLib file or drag it to Altium and choose between "Extract resources" or "Install Library". Both options will allow you to use the symbol and footprint in your design.

Please let me know if you have any questions,
Victor